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Shipping Info

We use Courierpoint, a Trustpilot 5 Star company who deliver within the UK and internationally. Their prices are very competitive.

Because tiles are not the lightest of products to ship, an approximate idea of costs is given below although the exact cost will be calculated when you submit your order:-

Take a standard package of 25cm x 25cm x 22cm with a weight up to 5kg, of which the box accounts for approx. 605g:

United Kingdom €25 Rep. Ireland €28 Cyprus €40
 France €33 Germany €33 Italy €36
 Poland €38 United States €40+ Greece €48

Customer Support & Returns Policy

We want you to be absolutely over the moon when you receive and install your tiles, so please check our Disclaimer for important information which will help you make the right decisions. If the colour shade is critical to your plans, it is well worth while investing in ordering colour samples beforehand. Tiles cannot be returned on the basis of colour mis-match if samples have not been requested.

On the very rare occasion that there should be any breakages, please send us photographs and we will replace them as soon as possible!

Disclaimer & Technical Specifications

  • Every tile is handmade. No two tiles will ever look exactly alike which is why they are unique.
  • Some colours ‘spit’ in the kiln but any slight ‘spits’ will not be noticeable in the overall design.
  • All sizes are cut from a 20cm x 20cm tile. Any minute irregularity in the cutting will be lost in the grouting.
  • All tiles sizes given are nominal sizes i.e., a ‘200 x 200’ tile actually measures 197 x 197 allowing for 2mm grout lines, thus all other sizes within the range will also be fractionally smaller. Tilers must take this into account if combining with actual, as  opposed to nominal sized tiles.
  • The tiles are 6.5mm thick. Allowance will have to be made for ‘bedding up’ to achieve a uniform surface if they are used with larger format (usually thicker) tiles.
  • All tiles are suitable for general, decorative wall use including power showers.
  • All tiles are sealed before dispatch making them waterproof.
  • Due to the highly specialist nature of these tiles, we do not recommend their use in floors or any horizontal surface where they will be subjected to heavy wear and scratching. To keep these tiles at their best we recommend that they do not come into contact with any abrasive cleaner or natural acid.
  • All tiles in this range have and will craze. This is entirely due to the nature of the glaze itself but this will have minimal effect on the use of the tile if the above guidelines are followed.
  • These tiles are  hand decorated tile designs; any slight variations in colour, shade, design and minor imperfections are characteristic of the unique glaze system and the hand-painting process.
  • The glazes are such that they will move and flow in the kiln, therefore designs may not look exactly as they are on the website.
  • Limits of liability – We assume no responsibility for any faulty installations of our tiles. We extend no guarantees, expressed or implied as to wear resistance or maintenance.